Returns & Exchanges

 

Easy Returns & Exchanges

Requirements

Mary Frances Flowers will accept returns or exchanged from online orders only for store credit within 14 days of the original purchase date.

  • All items must be unworn & in original packaging with no damage to the packaging
  • Items for exchange must be received and then upon approval, will be issued store credit that can then be used for repurchase.

Return/Exchange Instructions:

  1. Pack items in original packaging with no damage to packaging
  2. Include original packing slip
  3. Fill out either the returns or exchange form in the adjacent column
  4. Mail to the below address

Mary Frances Flowers
414 Frank Street

Raleigh, NC  27604

Please Note

  • All SALE items, custom orders, items purchased with discount code or items sold at a trunkshow/tradeshow are final & not eligible for return, exchange or refund.
  • I cannot refund shipping charges & exchanges are subject to shipping fees
  • You are responsible for returned item(s). Pack order carefully. I am not responsible for items lost or damaged in transit.
  • I recommend sending items via (USPS, UPS or FedEx) with a tracking number & insurance.
  • If you receive damaged goods, please let us know within 5 days of arrival.

Return Form

Name *
Name
Reason For Return *
Please select all that apply

Exchange Form

Name *
Name
Reason For Exchange *
Please select all that apply.