Returns & Exchanges
Easy Returns & Exchanges
Mary Frances Flowers will accept returns or exchanged from online orders only for store credit within 14 days of the original purchase date.
- All items must be unworn & in original packaging with no damage to the packaging
- Items for exchange must be received and then upon approval, will be issued store credit that can then be used for repurchase.
- Pack items in original packaging with no damage to packaging
- Include original packing slip
- Fill out either the returns or exchange form in the adjacent column
- Mail to the below address
Mary Frances Flowers
414 Frank Street
Raleigh, NC 27604
- All SALE items, custom orders, items purchased with discount code or items sold at a trunkshow/tradeshow are final & not eligible for return, exchange or refund.
- I cannot refund shipping charges & exchanges are subject to shipping fees
- You are responsible for returned item(s). Pack order carefully. I am not responsible for items lost or damaged in transit.
- I recommend sending items via (USPS, UPS or FedEx) with a tracking number & insurance.
- If you receive damaged goods, please let us know within 5 days of arrival.